Job Description
THE OPPORTUNITY
Our client, a leading insurance group that has been managing workers' insurance and injured workers' compensation claims in Australia for 110 years, is hiring for a Team Lead to be part of their Manila team! Together with their AU partners, employers, medical providers and customers, they drive industry-leading return-to-work outcomes and safe work initiatives.
As the Team Lead, you will be expected to manage & monitor the functions within the Data Entry team, and to provide the highest level of service to both internal and external customers.
KEY RESPONSIBILITIES
Lead teams into achieving day-to-day metric goals including SLA by offering pro-active solutions through Operations Manager, and completing monthly deliverables and tasks. Identify and track issues, risks, and action items, provide status to Group Manager, and facilitate resolutions. Build capabilities of employees in the responsible group, through training and coaching with a focus on local management levels. Help create the culture of “One Group”, by fostering knowledge transfer and collaboration across teams in Claims, Support, and Admin Onshore, sharing and celebrating successes. Help design implements, and evaluates operational strategies and system development practices which support increased efficiency and effectiveness across all tasks and roles. Ensures adherence to the Security Policy, Zero Tolerance Policy, Client Privacy Policy, and Learning Agreement. Responsible for staff retention of their assigned group. Prepare and present Weekly/Monthly/Quarterly reviews of the assigned group. Other assigned tasks as required.
SKILLS, EXPERIENCE & QUALIFICATION
Graduate of any Bachelor’s degree course Demonstrated experience as a Team Lead in outsourcing/offshoring setup Strong leadership, people management, administrative, and numeracy skills Exceptional written and verbal English communication skills Team facilitation and training skills Highly competent in the use of Microsoft Office Suite products including intermediate to advanced skill level of MS Word and MS Excel Skills in complex problem solving, judgment, critical thinking and decision making. Must have a strong attention to detail (excellent quality of deliverables) Ability to be highly organized with an emphasis on accuracy and timeliness. Proven ability to work under pressure with a positive attitude High level of initiative, accountability, and self-motivation
ASW OFFERS
A diverse, inclusive, and supportive company culture. Competitive remuneration. Opportunity to collaborate and work with global clients and stakeholders. Medical benefits. Great Paid Leave entitlements. Team outings, travel opportunities, company parties/events, and other exciting activities. Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia. Industry and role-related training. Ongoing career opportunities.
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