The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Answer inbound calls from customers Facilitate outbound phone calls for follow up and updating customers Document all calls handled accurately Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios Redirect/Transfer calls to the correct department for better transition and service • Adhere to prescribed shift and schedule Adhere to set service level targets or key performance indicators
Qualifications
Excellent English skills must at least be intermediate level Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service). Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. Ability to multi-task and navigate multiple applications at the same time. Amenability to work night shift, onsite training, Hybrid Work Arrangement – amenable to both onsite and from home work anytime Sites - Manila: UP Ayala Technohub, Quezon City | Cebu: Mactan Newtown, Lapu-Lapu City, Cebu