Description
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Key Responsibilities:
Lead the L&D group with full management accountability for the team including developing the vision and setting direction for L&D
Develop the overarching CSC learning strategy to ensure the organization has the right capabilities to deliver business results now and, in the future
Create a culture that embeds capability development and encourages individual and organizational learning and performance
Develops strong key stakeholder relationships and sets vision and expectations for the Learning and Development value proposition
Develop a comprehensive training strategy aligned with organizational goals and operational objectives.
Identify training needs and priorities through collaboration with business units, operational leaders, and key stakeholders.
Establish clear learning objectives and performance metrics to evaluate the effectiveness of training programs.
Design and develop training curricula tailored to various operational functions, including production, quality assurance, and process improvement.
Leverage industry best practices and innovative training methodologies to create engaging and impactful learning experiences.
Partner with subject matter experts to ensure training content is accurate, relevant, and up-to-date.
Oversee the delivery of training programs through a variety of channels, including instructor-led sessions, e-learning modules, workshops, and on-the-job training.
Provide guidance and support to internal trainers and facilitators to ensure consistent and effective delivery of training content.
Monitor training sessions and participant feedback to continuously improve training materials and delivery methods.
Establish mechanisms to assess the impact and effectiveness of training initiatives on operational performance.
Analyze training data and feedback to identify trends, gaps, and areas for improvement.
Work closely with operational leaders and HR partners to address performance deficiencies and implement targeted training interventions.
Ensure that training programs comply with industry regulations, safety standards, and organizational policies.
Stay informed about relevant regulatory changes and updates affecting operational practices, and incorporate them into training content as necessary.
Collaborate with compliance and legal teams to ensure training materials reflect current regulations and guidelines.
Qualifications:
Extensive learning and developmentexperience of at least 5 years in a directorship role, with at least 3 years overseeing a global contact center team (BPO/Shared services)
Specific expertise and experience in designing,developing and implementing learning and performance solutions for a geographically dispersed workforce, leveraging adult-learning best approaches
Data story-teller: ability to process and digest data, and communicate insights and narratives to affect change with the goal of streamlining training processes
Demonstrated leadership and project management skills, with the ability to influence and lead through influence
Strategic thinker with a strong understanding of financial and economic drivers, able to translate them into learning and development strategies
Ability to scale processes in a large-scale, highly complex organization
Amenability to work in Quezon City
Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Sharepoint, Access)
Nice to haves:
Strong exposure/knowledge of insurance/financial business (same industry as Manulife)
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer