Team Lead, Insurance Claims

Grow Inc. • Sydney, Melbourne, New South Wales, Victoria, Australia • 3h ago

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Job Description

As the Team Lead, Insurance Claims at GROW, you will:

Ensure claim work items are completed by the team within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place.
Support, coach and mentor the Insurance Claims team.
Take ownership to maintain the highest level of quality for your team's claim work items and collaborate with the team to address any identified quality gaps.
Ensure incidents are reported and when needed, assist with incident remediation.
When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271.
Support the Head of Administration in delegated tasks.
Provide input and feedback into business enhancements.
Support any client enquiries.
Manage business Incident remediation.
Review and put forward business rules and procedure updates for team in consultation with clients.

Qualifications

At GROW, we believe that experience and passion matter more than just qualifications on paper. However, to be successful in this role, we’re ideally looking for candidates based in Melbourne or Sydney who have:

5+ years of experience in Insurance Claims.
3+ years of leadership experience.
Experience with Google Suite or Microsoft Suite.
Strong written and verbal communication skills.
High level of attention to detail.
Great problem-solving abilities and the ability to engage multiple internal and external stakeholders effectively.
Ability to adapt to change.

Additional Information

Why you’ll love working at GROW

Birthday Leave - Take an extra day off per year on your birthday!
Weekly Pay Cycle - No more waiting for PayDay!
Hybrid Work Arrangement - We have a true and flexible hybrid arrangement!
Exciting Discounts - Think movie tickets, gift cards & even electronics.

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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