- Join a dynamic Support team that contributes significantly to the company's growth
- Provide account management and banking services to a vast merchant base
- Be part of a strong culture that values flexibility, high-quality service, and continuous improvement
Responsibilities:
- Answer all incoming calls in a professional and efficient manner
- Educate customers about the company's products and services
- Troubleshoot any issues regarding terminals and eCommerce enquiries
- Guide customers through the EFTPOS activation process
- Resolve all complaints through effective communication skills and escalate to team lead when needed
- Collaborate closely with various internal teams to identify or create innovative solutions
- Record detailed and accurate notes of merchant enquiries in a timely and efficient manner
- Uphold and contribute to the company's strong risk culture by complying with policies, completing mandatory training, and identifying and managing risks within day-to-day work
Requirements:
- Previous experience in banking or the financial services is highly desirable
- A passion for customer experience and providing exceptional service is required
- Strong communication and interpersonal skills are crucial
- Ability to identify and manage risk in day-to-day responsibilities is necessary
- Commitment to comply with company policies and procedures including completing mandatory training within required time frames
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Maggie Bartley on +61 2 8289 3147 for a confidential discussion.
About the job
Contract Type: Permanent
Focus: Operations
Salary: AUD60,000 - AUD65,000 per annum + super + bonus
Contract Type: Permanent
Specialism: Banking & Financial Services
Focus: Operations
Industry: Banking
Salary: AUD60,000 - AUD65,000 per annum + super + bonus
Workplace Type: Hybrid
Experience Level: Entry Level
Location: Sydney CBD
FULL_TIME
Job Reference: 1985080/001
Date posted: 5 September 2024
Consultant: Maggie Bartley
sydney banking-financial-services/operations 2024-09-05 2024-10-05 banking Sydney CBD New South Wales AU AUD 60000 65000 65000 YEAR Robert Walters true
Introduction:
Our client is seeking a dedicated and detail-oriented Equity Middle Office Associate to join their dynamic team in Sydney. This role offers an exciting opportunity to support equity trading activities from the point of trading through to settlement, for both domestic and international trading.
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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