Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Brisbane on a full-time basis.
At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.
The core responsibilities in this role include:
- Organisation and scheduling of regular field service activities for the Pest control team
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
- Maintain reporting spreadsheets within timeframes
The ideal candidate will have:
- Excellent phone etiquette
- Strong written and verbal communication skills
- Strong computer skills
- Ability to give clear instructions
- Strong collaboration skills
- Strong time management skills
- Previous experience in a similar role, or fast-paced office environment
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!
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