Air Charter Service was established in 1990 in the basement of our chairman’s home. Not only do we offer aircraft charters in the private, group and cargo sectors, but also further services such as on-board couriers, holiday packages and concierge services. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.
Job Description
- Working within the Charter Team, your main responsibilities would be to ensure that private charter flights are managed from initial enquiry, quotation, booking of aircraft to the completion of the charter.
- Build and maintain relationships with key travel bookers over your assigned client portfolio.
- Build and maintain relationships with operators.
- Assist in growing operator database and ensure operator and fleet data is accurate and up to date.
- Manage charter requests from clients in a timely manner.
- Manage and communicate all booking changes as required.
- Create flight briefs and post flight reports.
- Ensure all flight bookings adhere to our legal and compliance guidelines.
- Manage client and supplier invoicing requirements.
- Adhoc reporting requested by clients.
- Domestic travel may be required from time to time to visit clients and operators.
- Assisting brokers with adhoc tasks from time to time.
- The role requires flexible working hours. From time to time you may be required to work outside of standard business hours.
Qualifications
- Excellent Communication: Strong verbal and written communication skills are essential to coordinate with clients, operators and other stakeholders.
- Customer Service: Providing exceptional customer service is a key part of the role, so interpersonal skills and a customer-centric attitude are important.
- Organization: Coordinating private travel involves managing logistics, schedules, and details, so organizational skills and attention to detail are crucial.
- Knowledge of Aviation: Some knowledge of aviation regulations, terminology, and procedures can be beneficial.
- Problem-Solving: The ability to handle unexpected situations and resolve issues is important in this role.
- Working under pressure: Ability to multi-task, prioritise and manage tasks effectively and with a sense of urgency.
- Computer Skills: Proficiency in using software for charter bookings, communication, and data management is required.
Additional Information
WHAT IS IN IT FOR YOU
- 22-day holiday which increases with length of service.
- Additional paid leave for wedding, moving house, holiday shopping and more.
- Opportunities for global travel.
- Private healthcare and Pension.
- A friendly, fun and exciting environment surrounded by some of the best in the industry.
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