- 71K-89K + Super + Salary packaging (Degree required for higher end of the pay scale)
- Flexible, friendly organisation, Hybrid work options available
Are you passionate about making a positive impact in the lives of carers across Australia? The Benevolent Society is excited to announce the growth and expansion of our Carer Gateway Program , and we are looking for dedicated individuals to join our team. The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.
We are committed to supporting carers and enhancing their quality of life. This is an exciting opportunity to be part of a dynamic and innovative team, as we work together to make a meaningful difference in the lives of carers . Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is an initiative to provide carers with information, support, counselling, and coaching.
Duties
- Assess and investigate the needs of the carer to point them in the right direction.
- Work collaboratively in a fast-paced environment with great negotiation skills.
- Develop initial service plans in collaboration with the carer, medical and allied health professionals, and referring agencies as appropriate, ensuring it meets the carer's needs, goals, preferences, and eligibility.
- Think outside the box and use your skills and knowledge to navigate your way seamlessly through our funding systems.
- This service is predominantly a phone-based service where you will connect and make a positive impact in our carers' lives that will last a lifetime!
Skills and Experience
We want you to be successful in your new role! This means you’ll have:
- A Social Worker degree, experience as a Case Manager, or Support Coordinator.
- Demonstrated understanding of the National Disability Insurance Scheme and My Aged Care.
- Strong commitment to customer service and finding solutions to meet client needs.
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and LGBTIQ+ communities.
- Demonstrated computer skills including Microsoft Office.
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused, or frustrated navigating systems they may not understand in times of emotional stress.
If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.
Apply Now!
To apply please follow the link and submit your current CV along with a 1-page cover letter discussing your reasons for applying and suitability for the role.
Have any questions? Please contact Vale Leyshon on 040 638 4998 for a friendly, confidential discussion.
*Internally this role is called Client Support Partner.
The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client-safe and child-safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal and Torres Strait Islander communities and welcome applications from its members. To ensure you are best supported with your application, if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.
#J-18808-Ljbffr