Job brief:
· Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
· Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
· Review solutions and recommending improvements
· Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
· Supervise the configuration, quality assurance, testing, and deployment of Salesforce and provides technical leadership
· Responsible for developing the overall systems design and build innovative technical solutions working closely with other platforms/solutions for building the necessary integrations
· Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes
Collaborative project and workstream planning
Technical expertise:
· Overall 9+ years’ experience with at least 5+ years’ experience in a leading role in delivering Salesforce projects
· A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
· Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
· Excellent relationship-building skills,
· Available and responsive to question, clarifications and instructions
· Ability to tailor communication to multiple audiences at all levels
· A self-starter, experienced in leading projects or delivery work streams
· Outstanding written communication skills
· Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
· Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals
Minimum Salesforce certification:
· Administrator
· Sales Cloud Consultant
· Service Cloud Consultant
· Platform App Builder