Job Responsibilities
- Help senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.
- Monitor and assess the performance of the team members to form a result oriented team.
- In the words of Ed Batista, “Make feedback normal. Not a performance review.”
- Deliver productive feedback through one on one discussions to the team members and share the same with the Managers.
- Provide feedback, coaching and training to the team members to help them excel effectively achieve and exceed their monthly KPI’s.
- Train new hires and design periodic training sessions for the team members for pulse check.
- Identify, coach and train low performers to help them advance in their learning curve.
- Provide data specific updates to the stakeholders on daily meetings, weekly and monthly reviews.
- Constructively analyze high level data at process and user level performance and expertly provide root cause analysis to resolve the issue at hand.
- Efficiently handling new account transition or new activity calls with the BPA,
- Analysts and Stakeholders. Ensure that the transition is being set up smoothly and all areas from billing and invoice delivery standpoint are covered.
- Conduct weekly discussions with Country Managing directors of their respective region, to address AR/Billing issues at a high level.
- Identify the activities which are being performed manually - work with the technology team for automation to save manual efforts.
Qualification
Is Education overrated? Yes. We believe so. But there is no way to locate you
otherwise. So we might look for at least 8+ years of relevant work experience along
with:
- Bachelor's degree or the equivalent combination of education and experience.
- Good command of English, written and spoken.
- 8+ years of Experience in Logistics, Supply Chain, OTC, PTP processes.
- Comfortable to work in the Night Shift.
- Effectively handle 25-30 people team