Qualifications:
- 4-6 years of relevant experience
- Have experience in HRSD and the ServiceNow platform (i.e., Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, and other related modules, etc..)
- Have experience or can quickly learn how to integrate with several services and APIs built using Microsoft Technologies (e.g., Microsoft Entra ID, Microsoft Graph API, Azure APIM, Azure DevOps, etc..)
- Normal office hour. However, need to be ready as well to work at night if needed, considering that client is on US location as well
Job Description:
This role will be assigned to the Employee Query/Resolution Management product team in the HR Digital Platform.
- To perform activities associated with one or more software engineering lifecycle phases
Principal Accountabilities:
- Understand customer requirements and suggest solutions or alternatives
- Fill timesheets and complete invoicing process on or before the deadline
- Engage with customer teams on an ongoing basis on all aspects of project delivery
- Seek informal feedback and escalate any issues to seniors in the team
- Develop software code as per specifications, by understanding customer requirements
- Track open tickets/ incidents in queue and allocate tickets to resources
- Constantly review if there is a better way of doing things, which may help with economising time or money or deliver better to the customer
- Perform code reviews as per standards and provide timely status update
- Monitor and track defects and manage any change requests
- Participate in quality reviews and implement quality norms
- Build reusable components and participate in review processes
- Develop and review project consolidated status reports
- Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency
- Promote team work, motivate, mentor and develop subordinates
- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
