Job Title : Operations Processer
Location : West des moines,IA,50266
Duration : 12 Months Contract (Possibility of extensions)
Job Description
MUST HAVES:
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Office Experience handling tasks like: opening mail, scanning documents, sending out mail, documentation, Looking up customer information
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Experience with meeting metrics
DAY TO DAY RESPONSIBILITIES:
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This role is pretty repetitive when it comes to their day to day tasks.
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They will go through return mail of various types of mail but mostly receive tax documents.
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They will open the mail and find a better address for the client using a variety of systems.
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If they can find a better address for the client and the document is able to be remailed they will send that document back out with the new address.
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If it is a document that they are not able to remail they will find a better address, shred the mail and make a note in the system so that the appropriate party can send them a new document.
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If they are not able to find a better address, they will mark it in the system and shred the mail.
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They have daily and weekly metrics they need to meet for mail they are sorting through.