Salary Range
USD $19.00/Hr. -
Overview
Job in a Nutshell:
The Grocery Assistant is responsible for assisting the Grocery Department Manager in the successful operation and profitability of the Grocery department.
Responsibilities
Main Ingredients:
Providing World Class Customer Service as a number one priority including initiating customer contact, engaging customers and following through
Exemplifying integrity, responsibility, and excellence and adhering to all policies
Creating inviting, full and shoppable departments
Assisting the grocery department manager in ordering for the grocery and bulk departments and maintaining accurate inventory levels
Assisting the grocery department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
Ensuring all in-stock products/conditions meet company standards
Offering and following up on special orders
Merchandising shelves, endcaps and dynamic displays
Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
Assisting in training and monitoring of department personnel including assigning and following up on tasks
Conducting active and passive demos
Working with the department manager to address performance issues within the department
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
Maintaining the safety and security of customers and employees
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support
Continually increasing product knowledge.
Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.
Qualifications
Recipe for Success:
Ability and desire to provide World Class Customer Service as a number one priority including initiating customer contact, initiating conversations about products, events and services, actively engaging customers and following through
Demonstrated leadership skills
Ability to train and develop others
1 year of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
1 year of experience supervising others preferred
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
Ability to manage changing priorities and to stay focused with the task at hand
Sense of urgency in the completion of tasks
Excellent customer service skills
Highly organized with great attention to detail
Ability to take direction and follow through
Must be cashier trained and able to count currency
Proficient in MS Word, Excel and Outlook
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.
