Title: IT Helpdesk Specialist
Location: Denver, Co
Duration: 12 months of contract | Onsite
Pay: $20/Hr. to $22/Hr.
Job Description:
- Identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
- Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
- Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills