Deployment Manager

American Express Global Business Travel • Full Time • Not Specified, Not Specified, United States • 4d ago

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Amex GBT is looking for driven and customer focused candidates to join our Solution, Implementation and Deployment team within Technology organization. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you! This role is responsible for running deployments of Customer Product tools globally. This includes consulting and effectively configure site to meet clients' needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, and Support among others.

What You'll Do:

End to end implementation/deployment of customer product tools across markets globally.
Build and maintain detailed project plans on applicable projects.
Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support.
Coordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolments.
Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs.
Contribute standard processes to improve quality, standardization and documentation of implementations globally.
Ability to collaborate with team members and business partners across global Amex GBT locations.
Contribute to Departmental metrics/goals.
Updates Management of implementation status on weekly basis and participates in weekly team meetings.
Acts as subject matter expert
Collaborate with Product Development to determine feasibility of new vendor offerings.
Build and test implementation processes to support.

What We're Looking For:

Must have knowledge of corporate travel.
Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
Ability to think analytically & conceptually.
In depth knowledge of Web/internet/server knowledge.
Ability to work independently whilst contributing to the overall team objectives.
Previous experience of Project Management desired.
Ability to drive results in a P/L environment.
Time management/organizational and change management skills.
Excellent relationship management and communication skills (both written and verbal).
PC skills/applications.
Capacity to work virtually and strong organizational skills.
Tenacious - ability to inspire change in the face of possible resistance.

Problem Solving & Decision Making:

Identification and escalation of critical issues (including discrepancies between global contracts and local needs).
Ability to cross communicate in a matrix environment (testing of site - decision tree).
Consult and determine cycle of implementation plan with customers and internal GBT teams.
Determine and escalate delays during implementation cycle, with final launch decision.
Consult and provide technical support on specifications for implementation
Prioritization of work load and ability to multitask.

Location

United States

The US national annual base salary range for this position is from $85,000 to $170,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!