Department: Grocery Sales Division
Reports To: Senior Regional Manager
Travel Required: Daily/Weekly travel between company locations and customer establishments
Why Work at Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As the Region Route Relief Representative, you will assist multiple location managers in planning and relieving assigned routes. Our Region Route Relief Representatives are a crucial to preventing interruptions in service to our customers!
Function Related Activities/Key Responsibilities
- Works with sales manager(s) to plan route relief schedules in advance
- Performs route relief to deliver products, equipment and supplies to existing customers
- Train new Grocery Division and Coffee Service Division teammates including merchandisers, delivery drivers, route sales representatives or other key roles
- Solicits existing customers to purchase additional products
- Collects payments from customers.
- Maintains proper selection and inventory of products for each customer
- Records and maintains sales, inventory and delivery information
- Responsible for loading and maintaining truck inventory
- Ensures freshness of products on shelf
- Ensures customer satisfaction
- Responsible for maintaining coffee brewing equipment on route
- Participates in tradeshows and special events to promote the company's products and services
- Responsible for route’s daily bank deposits
- Cleans truck and performs routine maintenance
- May be requested to perform different or additional duties as assigned
Travel Requirements
- > 60% with occasional weekend travel
- Primary responsibility for Memphis, TN; Birmingham, AL; Jackson, TN
- May occasionally be required to support other locations
Position Requirements
- High School diploma or equivalent required
- One year of relevant customer sales and service experience
- Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
- Route sales and cold calling experience in DSD environment preferred
- Must be at least 21 years of age
- Valid Driver’s license required; A Commercial Driver’s License (CDL) may be required for certain work locations.
- Acceptable driving record
- DOT medical certification required
- Successful completion of pre-employment physical
What we’re looking for
- Strong communication and organizational skills
- Self-starter
- Team oriented
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following :
- regularly required to use hands to finger, handle, or feel and reach with hands and arms;
- frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;
- regularly required to get in and out of a vehicle.
- must be able to frequently lift 40 pounds and occasionally lift up to 40 pounds.
- occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.
- specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.
