Title: Medical Front Desk Receptionist
Location: Margate, FL 33063
Duration: 6 Months
Payrange: $15 - 17 /hr.
Essential Functions:
Bilingual English/Spanish required
Check-In:
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Greet patients and other visitors arriving for appointments
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Check patients in: (enter demographics, insurances, and authorizations)
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Responsible for the timely verification of medical insurance benefits
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Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
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Coordinate with patients regarding their insurance benefits and medical provider program
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Collect all co-payments/balances upfront
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Call PCPs to obtain referrals and/or authorizations if required by new insurance
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Obtain new providers information to add to NextGen
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Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
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Scan paperwork to EMR
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Complete end-of-day closing duties
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Assist in cross-training new personnel on front desk duties
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Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out:
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Check out every patient
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Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
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Post charges and keep the posting of capitations up to date
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Fax back the notes to the PCP or referral physician
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Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
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Scan all supporting documentation into the patient’s chart
Essential Functions:
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First point of contact between patient and office.
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Greet and help patients by scheduling appointments, maintaining patient records, and answering telephone calls and inquiries
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Optimize provider schedules and patient satisfaction with efficient scheduling
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Communicate with the Doctor and Office Manager of scheduling changes and updates
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Verify patient insurance records and obtain authorizations for services
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Maintain office inventory and equipment by ordering necessary supplies
Job Specifications:
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High School Diploma
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1-2 years of Customer Service experience
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Ability to handle multiple tasks simultaneously in a fast-paced environment
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Ability to handle and diffuse patient complaints and disagreements
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Exceptional communication and interpersonal skills
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Experience navigating Electronic Medical Records and Outlook
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Bilingual English/Spanish
If interested kindly share your resume at jigyasa.issar@collabera.com