Yoh Scientific is actively recruiting for the following Technical Customer Support contract assignment. If interested and qualified, please apply for immediate consideration! Title: Technical Customer Support Location: Fully Remote Work Schedule: Full-time, M-F Contract Duration: 6 months, with possibility of extension but no guarantee Pay Rate: $23/hour To be considered must have: - Customer support
- Excellent communication skills
- Time Management
Responsibilities: - Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer's technical issues.
- Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication.
- Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
- Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
- Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps.
- Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
- Assist customers with account and subscription management, process refunds, along with technical issues: Billing and invoicing, Account Authorization, Entitlement management, Download and installation, Crash identification, Bug tracking, and Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
- Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.
- Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.
Requirements:- Minimum of a High School diploma or equivalent required plus 2 years of experience supporting customers via chat, email, and phone
- Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
- Technical proficiency and familiarity with computer systems, software, and Google Suite
- Excellent communication skills, including active listening, empathy, and patience with the ability to adapt communication styles to different audiences
- Time management and prioritization skills, enabling high quality and time sensitive customer communications
- Attention to detail while working through issue discovery and documenting case notes
- Able to maintain composure and professionalism during high-pressure situations
- Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
- Comfortable working in a remote environment
Opportunity is Calling, Apply Now!What's In It For You?We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.
- Medical, Dental & Vision Benefits
- 401K Retirement Saving Plan
- Life & Disability Insurance
- Direct Deposit & weekly ePayroll
- Employee Discount Programs
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
