Summary
The Services Supervisor is a senior staff position that is responsible for the development, administration, and distribution of programs and services that benefit blind, visually impaired, and intellectually challenged individuals in and around Westmoreland County.
Duties and Responsibilities
Responsible for the production, administration, and profitability of the following departments
- Specialized Services
- Production Center
- Adult Training Facility
- Photo I.D. Centers
- Obra and Comcare Waiver Programming
- Prevention of Blindness and Low Vision services
- Supports department supervisors and complies with ISO standards and procedures
Maintain compliance with ISO standards and procedures
- Participate in Management Review Meetings
- Draft departmental policies and procedures per ISO standards
- Participate in the training and development programs of other employees according to ISO as necessary
- Conduct internal audits
- Draft and follow-up on nonconformance and corrective actions as necessary
- Incorporate ISO Quality Policy into daily work routine
- Ensure monthly fire drills are conducted
Specialized Services
- Monitor and evaluate all customers for eligibility
- Monitor all customer files and service delivery
- Develop all budgets for Pennsylvania Association for the Blind (PAB) as well as internal program budgets
- Complete and report all customer activity to PAB on a monthly basis
Vocational Workshop & Adult Training Facility
- Participate in meetings pertaining to funding and program reviews
- Maintain and monitor all 2390 licensing procedures on an annual basis
- Determine any new services and seek expansion of all services
Photo I.D.
- Monitor and assist in the coordination of all activities
- Participate with UniqueSource in trainings for the Photo I.D. Centers
- Ensure the guidelines and regulations are being followed
- Recruit, hire and manage the employees for each center
Prevention of Blindness and Low Vision
- Develop annual budget for PAB
- Review monthly services and activities
- Assist in low vision device purchases being requested
- Assist in Prevention of Blindness screenings
Quality Management
- Develop yearly Quality Management goals
- Prepare and update reports quarterly
- Maintain Quality Management certification every two years
Building Maintenance
- Manage Custodian
- Order all supplies
- Manage building maintenance projects
- Maintain all service contract, agreements and service records
Transportation
- Coordinate and schedule consumers utilizing WCBA van fleet
- Manage van drivers' schedules and arrange coverage when needed
- Oversee maintenance on WCBA van fleet and schedule inspections and repairs when needed
- Complete annual vehicle registrations and ensure drivers receive updated insurance cards
Education and Experience
Bachelor of Science in Social Work or related field is required, Master's Degree preferred. Minimum of five years' experience for physically or intellectually challenged individuals is required.
An appropriate background in management or business administration responsibilities is needed.
Experience within a not-for-profit organization.
