Customer Service - Support Specialist

Quadrant Inc • Dulles Town Center, Virginia, United States • 12h ago

Job ID: 24-03685

Customer Service Sales Support Specialist
Herndon, VA

MUST:
Experienced Customer Support Specialist
1 to 5 year Customer Support Specialist from a product /systems/banking, finance, call center background
Must be advanced skill set with Microsoft office products - Word, Excel, Outlook, Access
Must be high energy skill set used to high volume and fast paced
Must have government billing contracts background experince
Must have exceptional communication skills, written and over the phone - excellent customer service skills - via phone and email.
Knowledge of IT systems, Windows, Microsoft products.
Ability to organize workflows to support multiple Sales Representatives from quoting to invoicing and collections.
Time management skills , ability to multi process and pivot quickly
Positive attitude.
BS Degree preferred

DUTIES:
This position is responsible for ITES product adds, processing sales orders, customer and vendor invoices and customer service for multiple sales representatives.
Candidate must be able to work through different areas of order management.
Functioning under general supervision in accordance with established policies/procedures, he or she is accountable directly for area sales operations,
working with our sales operations team, providing documentation for high volume of order processing, o rder management, i nvoicing requests, e xpired products & backorders, p rocess customer orders,
c onsolidate orders and quotes, t rack order status, g enerate invoicing and payment requests.
Maintain contracts databases.
Assisting in the review and approval of vendor invoices.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.