Title: Dispatch / Alarm Monitoring Specialist
Location: Remote (But local to Canonsburg, PA 15317)
Duration: 6 Months
Payrange: $20 -22/hr.
Description:
-
Location: Remote, however needs to be in the Canonsburg area so can be on-site for trainings and meetings as needed.
-
Schedule: (4D a week) 10 hour shifts, Monday, Tuesday, Thursday and Friday.
-
Hours: 8 AM to 6 PM or 9 AM to 7 PM EST
Position Summary:
Essential Job Functions:
-
Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
-
Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
-
Open, track, and close NOC trouble tickets with the regions.
-
Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
-
Assist in the monitoring and control of headquarters building and site security.
-
Interface with field personnel to verify repairs and testing of lighting alarm systems.
-
Assist in resolution of NOC daily reports.
-
Basic troubleshooting and configuration of tower monitoring and lighting systems.
-
Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
-
Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
-
Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.
Education/Certifications:
Experience/Minimum Requirements:
Other Skills/Abilities:
-
Basic telephone operation skills
-
Excellent customer service skills
-
Proficiency in MS Office programs
-
Skilled at completing tickets for maintenance purpose
-
Ability to handle multiple simultaneous calls
-
Knowledge of wireless communications a plus
If interested kindly share your resume at jigyasa.issar@collabera.com
