Persons employed as a Customer Service Concierge is expected to:
The Customer Service Concierge will act as the first point of contact for all customers to the Signature Flight Support FBO locations. A successful candidate will consistently provide excellent customer service ensuring customers feel welcomed and valued. Other key responsibilities will include vehicle valet, luggage handling, fulfilling customer requests, etc.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert).
To qualify for this position, applicants and those in the roles must have:
- High School diploma or GED
- Prior hospitality and/or customer service experience preferred.
- Strong interpersonal, oral and written communication skills
- Must possess a valid state driver's license.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Resolve customer requests, questions and concerns regarding the Company's services or products.
- Transport customers by vehicle to and from airport terminal and local hotels as needed.
- Experience driving vehicles with both manual and automatic transmission.
- Assist customers with loading and unloading baggage as needed.
- Assist crew or passengers with directions or recommendations for food, lodging, etc.
- Contact customers by verbal or written communications thanking them for using Signature Flight Support
- Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
- Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
- Identify crew members, passengers, visitors, and business partners in accordance with the Company's security procedures.
- Assist Customer Service Representatives as needed.
- Perform other duties as assigned.
To qualify for this position, applicants and those in the roles must have:
- High School diploma or GED
- Prior hospitality and/or customer service experience preferred.
- Strong interpersonal, oral and written communication skills
- Must possess a valid state driver's license.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Resolve customer requests, questions and concerns regarding the Company's services or products.
- Transport customers by vehicle to and from airport terminal and local hotels as needed.
- Experience driving vehicles with both manual and automatic transmission.
- Assist customers with loading and unloading baggage as needed.
- Assist crew or passengers with directions or recommendations for food, lodging, etc.
- Contact customers by verbal or written communications thanking them for using Signature Flight Support
- Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
- Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
- Identify crew members, passengers, visitors, and business partners in accordance with the Company's security procedures.
- Assist Customer Service Representatives as needed.
- Perform other duties as assigned.
