The IT Helpdesk role provides IT assistance in a variety of areas across software, hardware, end user support, and network maintenance. The individual in this role will require a diverse and well-rounded knowledge base in IT and be prepared to fulfill multiple IT functions through the organization. This includes:
• Maintain and run IT help desk.
• Ensure overall business systems are functioning properly and remediate when necessary.
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing training materials related to internal systems and process related to IT.
• Utilize and maintain Office 365 and Sharepoint.
• Provide timely and excellent customer service to end-users.
• Maintain accurate logs of organizational resources (computers, printers, etc.).
• Maintain soft phone system
• Advise and assist in organizational technology updates, upgrades, and standardization.
• Establish and maintain network monitoring.
This role supports our office hours of Monday-Friday 8a-5p.
Experience Level:
Entry Level
This is an IT support role.
Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical,
dental & vision
Critical
Illness, Accident, and Hospital
401(k)
Retirement Plan - Pre-tax and Roth post-tax contributions available
Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
Short
and long-term disability
Health
Spending Account (HSA)
Transportation
benefits
Employee
Assistance Program
Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
