Customer Service - Healthcare

Quadrant Inc • Gwynn Oak, Maryland, United States • 6h ago

Job ID: 24-03847

Customer Service - Healthcare
Owings Mills, MD

MUST:
Experienced Customer Service Healthcare
1 plus year of Customer Service experience
Must be bilingual Arabic and English
Must be comfortable making outbound calls
Must be able to work independently

DUTIES:
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client s or customer s questions
Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find appropriate solutions to problems

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .