This position performs the solicitation and origination of residential first and second mortgage loans with potential applicant(s), determination of applicant’s financial needs and promotion of mortgage products/services that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner. Working remotely, this position is a self-sourcing position leveraging relationship building skills to broaden the UNFCU membership.
NYC Salary Range - Loan Officers are paid in accordance with UNFCU's Mortgage Loan Officer Commission/Compensation Plan.
- Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
- Interview applicant(s) for residential first and second mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership.
- Manage the application process; transfer data/information taken from the member/applicant into appropriate information systems; provide required disclosures and review with members for accuracy; ensure the accurate preparation of application forms required by UNFCU, in compliance with all related regulations and laws; perform analysis of required documents to appropriately advise membership; monitor regulatory environment for possible changes that may affect residential mortgage lending procedures/guidelines; assist in the resolution of problem situations and commitment conditions.
- Develop methodologies to determine opportunities for new mortgage business. Develop relationships to assist borrowers during the mortgage process.
- Follow-up with the Processors to ensure the timely closing of the mortgage. Inform members of the status of their files in accordance with UNFCU’s guidelines for frequency and timeliness.
- Monitor products, services and rates to ensure UNFCU rates are competitive. Recommend changes to management based on local and national market conditions. Participate in Mortgage Centre initiatives and seminars to educate membership and publicize mortgage operations. Identify opportunities to offer additional mortgage products or cross-sell other credit union products or services.
- Act as a resource within the overall Mortgage Department. Participate in credit union training programs and any other function as requested.
- Prepare monthly origination/production reports for management and participate in sales tracking
- Associates degree or equivalent experience
- Strong PC skills
- Knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)
