HOURS: 12:30 pm – 9:00 pm
JOB SUMMARY:
The Service Foreman ensures that technicians perform repairs correctly and efficiently and that the service department maintains consistently high customer satisfaction. Distributes repair orders to maintain great shop flow. Also, monitoring the progress of all work ensures that the repair is completed promptly. Daily supervision of service technicians. Schedule and assign work as required. Check and review work in process and follow up for completion as scheduled. Inspect and, if necessary, road test vehicles upon completion of work. Inform the Service Manager of all customer complaints so they may be handled before the car leaves the shop. Assist in maintaining a clean shop and ensuring that special tools and shop equipment operate correctly. Make customer estimates when necessary and assist the Service Writer in opening and completing Work Orders. Act as liaison between customers and technicians. Backup Service Manager and Service Writer when needed. Assist the warranty administrator in ensuring warranty claims are processed promptly and correctly. Pre-plan parts requirements for each job to ensure parts are available when technicians require them. Work with the Service Manager and New and Used Truck Salespersons to ensure all sold trucks are adequately prepared for the customer. Perform other duties as required.
JOB QUALIFICATIONS:
- A high school diploma or equivalent of a college degree or certificate/degree from a trade school is preferred.
- Five years of industry experience.
- Five years of supervisory experience.
- Proven experience working closely with internal and external customers.
COMPETENCIES:
- Ability to handle multiple work assignments as needed to support the team.
- Ability to lead and motivate employees.
- Excellent diagnostic and troubleshooting skills.
- Strong written and verbal communication skills.
- Committed to serving our customers and developing a team with similar values.
- Basic computer skills.
PHYSICAL REQUIREMENTS:
The employee must frequently stand, walk, climb, balance, stoop, kneel, and crouch. The employee is occasionally required to sit. The employee must regularly lift and move up to 25 pounds and frequently lift and move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EMPLOYEE BENEFITS:
- 401(k): Match and employer discretionary contribution.
- Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
- Dental & Vision Insurance: Comprehensive coverage options.
- Financial Access: Credit Union membership is available.
- Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
- Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
- Compensation: Base pay, annual bonus potential, and company success share bonuses.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
