Service Desk Associate

Zensar Technologies • University Park, Texas, United States • 6h ago

Dallas, TX

Full Time with Zensar

Salary: $35,000 per Annum + Benefits

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.

Here's how you'll contribute:

In this role you will help us:

Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.
Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals.
Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users
Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities.
IMACD activities, training and job-aids for new users
Vendor coordination with third-party firm to manage the Asset Management lifecycle.
Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
Provide basic level knowledge to users on hardware & software usage including onboarding orientations.

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: