Customer Service - Call Center Lead

Quadrant Inc • Hilshire Village, Texas, United States • 12h ago

Job ID: 24-03516

Call Center Team Lead
Houston, TX

MUST:
Call Center Team Lead
3+ plus years of call center or customer service experience
1+ years of experience as a team lead or customer service lead
Experience with computer-assisted telephone interviewing (CATI)
Experience with Microsoft suite highly preferred
Experience with monitoring and reporting performance metrics
Experience training for new projects and initiatives
Must have college degree or equivalent work experience

DUTIES:
Coordinate team building events and staff recognition programs
Support staff adherence to project protocols and company policies/procedures
Communicate changes in protocols and polices to interviewers in a timely and efficient manner
Prepare preliminary write-ups of policy and procedure violations
Perform other administrative duties as assigned by CATI Manager/Supervisor

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.