Responsibilities / Tasks
- Become expert in GEA FT's "Robotic Milking Concept" and "Good Cow Milking" techniques, with basic hygiene knowledge.
- Support and master Dairyplan, DairyNet suite, and CowScout herd management software, and understand competitors' software.
- Document and report requirements for new products, design changes, and software updates.
- Assist technical support team and conduct software updates as necessary.
- Provide comprehensive technical product training and support for internal employees, dealers, and customers, covering equipment, networking, and management software.
- Analyze pre-sale and pre-start-up herds, prepare dealers and customers for transition, and champion successful milking system startups. .
- Consult customers on herd management/performance, software-related issues, and conduct follow-up on farm visits and consultations with dealers and farmers.
- Monitor and assist with current test farm installations.
- Cooperate and communicate with sales personnel, keeping them informed of new projects and potential issues.
- Develop and deliver product-focused presentations to dealers and customers.
- Attend trade shows and industry meetings, actively participating in relevant industry organizations.
- Stay informed on trending topics in dairy management that impact equipment, software, and herd management practices.
- Maintain relationships with other dairy data organizations to facilitate software interfaces for customer operations and establish long-term partnerships.
Your Profile / Qualifications
- Preferred: B.S. in agricultural, technical, or related field with 3+ years of experience, or 7-10 years' experience without degree.
- M.S. and other technical certifications are highly encouraged.
- Proficiency in Herd Management software and data management.
- Practical, on-site experience in production agricultural systems.
- Dairy management experience is highly encouraged, including nutrition, animal health, and milking.
- Proficiency in project layout, dairy farm operation, and project management.
- Ability to lead and collaborate within a team to achieve common goals.
- Flexibility and situational awareness to formulate quick action plans.
- Strong training, teaching, and technical presentation skills.
- Competence in network communication.
- Mechanical and electronic knowledge for system troubleshooting.
- Excellent organizational, interpersonal, and communication skills.
Working at GEA Group has significant benefits!
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
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