Description
Do you have a passion for combining business intelligence with data driven analytics? Are you looking for the autonomy and support to deliver strategies that improve customer experience and company value? If so, consider joining Citizens Bank and driving the Collection & Recovery Strategic Sr. Analytics function for our organization. As the Sr. Analyst, you will design communication strategies and monitor omni channel performance for multiple portfolios while driving incremental, long-term improvement. Working closely with Collections Leadership and Vendor Performance Management, you will evolve text and email outreach including digital strategies with the objective of increasing customer engagement and positively impacting the bottom line. This position requires you to develop analytical routines to identify new opportunities, adhoc analytics to formulate new strategies, and become a subject matter expert, advising our businesses partners, on effective ways to improve loss performance, lower expenses, implement best practices, all of which, align to our Citizens Bank brand.
To be a successful Collection & Recovery Strategic Analytics Sr. Analyst, you will also:
- Develop and implement strategic communication enhancements to improve customer engagement across 7 different product types
- Prepare and present performance findings and action items to leaders in Strategy, Collections, Credit Risk and Product
- Maintain and enhance robust performance tracking
- Partner with Credit Risk, Product, and Finance to align on expected performance driven by strategic initiatives
Qualifications
- 3-5 years of experience in collections and recovery analytics and/or credit risk analytics with a focus on channel outreach and customer engagement
- SAS / Enterprise Guide / SQL or other data mining experience
- Advanced MS Office skills, particularly with PowerPoint
- Strong presentation, influencing and negotiation skills
- Strong statistical background or experience in measuring operational strategies
- Strong organization and project management skills and the ability to partner with various internal stakeholders
- Ability to connect and effectively communicate with people of all levels and functions
- Able to thrive and prioritize in a changing environment
- Bachelor’s degree in a quantitative study preferred (Math, Finance, Science etc.)
Pay Transparency
The salary range for this position is $92,224- $138,336 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
