Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under and offer a customized business approach, honoring what’s special about each local marketplace.
Roberts-Hamilton is one of those trade names and is looking for an Inside Sales & Service Representative at their Rochester, MN location .
Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we’d like you to join our team as a Sales & Service Representative .
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Meet or exceed the sales targets established by your manager.
- Work with your Profit Center Manager to establish revenue and margin targets.
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Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
- Assist customers who pick up their order at our Profit Center.
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Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Generate sales leads that develop into new customers.
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Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
Our ideal candidate will also:
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Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
- Possess outstanding customer service, telephone/verbal communication, and generous listening skills.
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Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
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Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
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Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
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Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
