The IT Support Technician performs technical information technology duties for legacy systems and desktop operations and installation; working with an unlimited range of computer hardware, software, and peripheral equipment. This includes, but is not limited to, computers, printers, servers, mobile devices, and vehicles.
Job Duties:
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
· Monitoring and maintaining computer systems and networks to ensure smooth operation and to identify and address problems promptly.
· Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
· Providing technical support to end-users either face-to-face, over the phone or via email.
· Troubleshooting user accounts and profiles and handling password issues.
· Maintaining building security, video, and access control systems.
· Repairing computers, printers, phones, and other IT hardware as needed.
· Managing and keeping track of IT inventory and equipment.
· Keeping up-to-date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
· Perform other duties as assigned by the manager.
