The Tax & Accounting group develops, sells and supports software and services to major corporate and commercial clients with a particular though not exclusive focus on tax and accounting software. The Client Services group is responsible for maintaining client relationships, feeding back client requirements into the product development process, supporting pre- and post-sales activity and assisting product development initiatives through its close association with clients. This role is a client services role for ONESOURCE Tax Provision and Dataflow. Shift Timings: 2 PM - 11 PM IST Experience: 7+ Years About the Role: Has expert TR product knowledge and knows the business operations and systems to consult with internal and external customers. Work closely with the customer to develop and implement TR solutions. Takes a leading role within a project implementation team. Conducts business and requirements sessions and formulates requirements into design/solution documentation. Works with clients to translate their policy into our solutions. Engage with other key teams such as Product Management & Engineering within Thomson Reuters as appropriate to deliver end to end solutions. Customizes and configures applications to agreed specifications. Designs, develops, and documents project deliverables per project timelines and budgets agreed with customers. Provides training of end users and customer development staff in the functionality of products. Prepares and execute test scripts and test cases. Provides ongoing support for escalated problems. Provides go-live support (e.g. customer inquiries, requests for ad hoc reporting assistance, miscellaneous research, advice on analytic methods). Manages resources, and stakeholders' expectations. About You: Hands-on experience in Information Technology / Finance Systems (e.g. ERP or Software development, implementation, support), either in an internal or external role. IT literate and technology passionate. Change management. Programming knowledge or desire to learn. Experience in delivering to the highest standards in a fast-moving environment with conflicting priorities. Fast learner and self-driven mindset. Strong analytical and problem-solving skills. In particular, the ability to see problems objectively (e.g. from client’s viewpoint). Excellent presentation, interpersonal and communication skills (both oral and written). #LI-GS1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Hear from our Chief Product Officer David Wong on the key components that go into innovating AI at Thomson Reuters.
