Customer Service Associate - FullTime

The Good Feet Store • Contract with Option to Extend • California, Santa Barbara, United States • 3h ago

America's Arch Support Company is growing and we are looking for the best people to grow with us!

The Good Feet Store is searching for an empathetic, positive, and results-oriented addition to our team who desires a long-term career in sales. We are seeking someone to support the day to day operations of our organization and to be the best version of themselves, while providing a best-in-class customer experience. You must be a quick learner, team player, and have a can do attitude. If you are looking for a position where you can truly change the quality of someone's life and see its impact every day, then this is the opportunity for you!

Essential Functions

Consistently provide an exceptional customer experience and create a friendly and inviting customer-first environment

Monitor personal metrics daily/weekly/monthly/quarterly to measure success and exceed assigned sales and productivity goals

Commitment to company provided training material regarding product knowledge, store operations and performance goals

Support Management with system processing and inventory control

Wear our Personalized Arch Supports and become a raving fan of the brand and the company mission and vision

Job Type- Full-time

Average Pay- $43,000-$60,000 annually, based off an average hourly rate, plus tiered commission sales.

Many of our Arch Support Specialists exceed this average and there is a NO CAP commission structure.

What We Offer

Immediate employment with a compensated 4 week training program

Professional and fun work environment, with team building competitions rewarded in monthly prizes

Fantastic work hours

PTO, sick leave accrual, 401K benefits

Retail Store Operating Hours

10am - 6pm Monday Saturday

11am - 6pm Sunday

Retail experience - Required 1 year minimum (Commission based sales experience, preferred)

Ability to work weekends: Friday, Saturday, and Sunday

Great communication and interpersonal skills

Exceptional customer service skills

Strong written and verbal skills

Quick learner with strong organizational skills

Competitive and self-motivated

Positive, approachable, and empathetic

Physical Requirements

Must be comfortable with constant standing, walking, and kneeling

Lift up to 25 pounds

Ascending or descending ladder

Reasonable accommodations may be made to enable individuals with disabilities

Job Requirements
Retail experience - 1 year minimum (commission-based sales experience, preferred)
Bilingual candidates (Spanish) preferred
Excellent communication (verbal and written) and interpersonal skills (positive, approachable, and empathetic)
Competitive and self-motivated
Exceptional customer service skills
Analytical and critical thinking ability, including solving complex problems under pressure and adapting to internal and external changes
Quick learner with strong organizational skills
Ability to work weekends: Friday, Saturday, and Sunday
Standing, walking, and kneeling to measure & fit the client's feet into the correct size of our Good Feet products
Lift up to 25 pounds
Ascending or descending ladders
Successfully demonstrating and selling the Good Feet products and accessories
Commitment to company provided training material regarding product knowledge, store operations and performance goals

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