The Registered Nurse (RN) is responsible for serving as a liaison/connector between the patient, care team, and the Patient Access Team. This position will help to bridge conversations with patients and remove barriers that prevent them from accessing same day or immediate care. In addition, the RN will conduct telephonic and/or face-to-face triage to patients for immediate or follow up access for same day and/or follow up appointments based on immediate care needs. The RN will assess, plan, implement, coordinate, monitor, and evaluate the healthcare options available for the patient based on their triaged needs with the goal of eliminating barriers to access and increasing the likelihood of improvement to the health status of identified populations across the practice. The RN is responsible for assessing patients and determining their level of need for medical assistance. The RN will evaluate a patient using the criteria that will include the type of injury or illness, its severity, symptoms, patient explanation of emergency, and vital signs. This position may typically be the first point of clinical contact for patients visiting the center. GENERAL RESPONSIBILITIES:Perform patient assessment either on the phone or face to face as needed to determine emergency treatment, appropriate appointment scheduling, etc. Initiate emergency treatment if necessary. Responsible for the management of clinical care and clinical support services for patients that present to the clinic either via in person or via telephone. Consults and communicates as necessary, on a need-to-know basis, any patient information with nurses, physicians, clinical associates, non-clinical staff, supervisors, and department heads etc. Summarizes assessment data and makes a triage decision which is documented and communicated to other patient care providers. Communicates all questions related to care from patients to the proper clinical team. Intervenes with proper nursing techniques, procedures and safety precautions to meet the individual needs of patientsEnsures that physician's orders are transcribed and implemented in a timely manner in accordance with policies and procedures. Administers medication according to proper nursing techniques and procedures for all approved routes of administration. Utilizes pharmacology knowledge and available resources to include drug reaction and overdose in administering medications. Ensures that prescribed medications are administered as ordered using the approved MNHC formulary. Documents administration of medication on the EMR in accordance with MNHC policies and procedures at time of administration. May assist the Chief Medical Officer and Quality Director in development of appropriate quality improvement programs and monitoring project outcomes May represent the organization as liaison to state related health care organizationsResponsible for the implementation and documentation of state/government funding programs including but not limited to Title X, Womens Cancer Screening, etc. Participates in departmental strategic operational planning including staffing and fiscal management May be asked to partner with Director of Nursing to support training and development of MAs or RNs Works well with others and can discuss, in a professional manner, issues that come up with staff Responds to Codes and emergencies in a timely manner. Works as scheduled.Maintain cleanliness of work areas and re-stock as needed. Maintains CEUs as required by NC Board of Nursing. Assists in training/precepting new personnel. Attends all meetings, in-services, and training activities.Completes annual required training hours as mandated by MNHC policy. Reports all staff safety issues to the Director of Nursing as soon as possibleOther duties may be assigned PHYSICAL DEMANDS:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).WORK ENVIRONMENT:The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.This job is a Bloodborne Pathogens risk category I position.
