Harbor Health Services is seeking a talented Practice Manager to join our team at the Harbor Community Health Center - Plymouth.
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability Insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Role:
The Practice Manager is responsible for supporting the Director of Practice Operations, Medical Director and Dental Directors to ensure the efficient and effective day-to-day running of the clinical and operations departments.
Responsibilities:
- Participates in the planning, directing, coordinating and/or supervising of health care services.
- Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for efficient patient access and flow.
- Interacts and problem solves with providers to remove barriers to streamlined, high quality patient care.
- Interviews, hires, trains, evaluates, and develops a diverse multidisciplinary staff.
- Ensures all related processes such as referrals, appointments, clinical indicators etc. are implemented and maintained for optimal outcomes.
- Ensures that all office and medical supplies are maintained.
- Assists in the implementation and monitoring of new initiatives.
- Collects cash receipts and reconciles daily revenue.
- Develops, implements and manages data driven quality reports and makes recommendations as appropriate.
- Assists the Director of Practice Operations CHCs, Medical Director, and Dental Directors with audits and other regulatory activities.
- Directly supervises administrative staff and certain clinical staff, of assigned practice site.
- This position is essential, therefore during an emergency, the Practice Manager may be required to remain at work and/or report to work.
Requirements:
- Bachelor’s degree in public health, health care management, or related field preferred or equivalent experience (i.e. 5 or more years of experience in healthcare operations)
- Minimum of 5+ years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred
- Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management
- Excellent communication (both oral and written) and presentation skills
- Demonstrated leadership skills across a broad range of constituents
- Ability to lead and develop teams focused on patient satisfaction; proven track record in delivering outstanding customer service
- Experience in a Community Health Center setting preferred
- Technical experience using Electronic Health Records (EHR), 2 years of experience with/knowledge of EPIC/OCHIN EHR preferred
- Familiarity with health insurance, health care regulations, and DPH/HRSA preferred
- Intermediate skills in Office 365 including Excel, Word and Outlook
- Must be familiar with Key Performance Indicators (KPI’s) and Metrics
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
