Pittsburgh Regional Transit is seeking a Customer Service Representative to represent Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit as the first point of contact by providing exceptional telephone skills to reflect a positive corporate image. Provide information to the public that will enable them to use PRT systems and services.
Essential Functions:• Responds over the phone to a large volume of customer calls providing accurate and courteous information regarding complaints, transit stops, schedules, fares, routings, policies, procedures, lost and found items and ConnectCard information.
• Maintain complete updated files pertaining to detours, route changes, schedule changes, fares, transit stops and marketing campaigns in order to provide accurate responses to customer inquiries.
• Utilize Schedule-Dispatch database and computer-based applications to access various transportation information.
• Registers ConnectCard/s for new and existing customer account/s and processes customer requests for balance protection.
Job requirements include:• High school diploma or GED.
• Minimum of one (1) year customer service experience on the phone or in a call center environment handling large volume of customer calls. Completion of all the following PRT courses can be substituted for one year call center requirement: (1) Essential Telephone Skills; (2) Listening Skills; (3) Questioning Techniques; (4) How to Handle the Irate Caller; (5) Six Cardinal Rules of Customer Service; (6) Good Grief, Good Grammar and (7) Organize for Success.
• Ability to learn and retain large quantities of route, fares and service information.
• Successful completion of administered Work Keys Assessments.
• Demonstrated ability in the use of Windows and Microsoft Word.
• Professional and effective communication skills.
• Ability to work various shifts, including weekends and holidays.
Preferred Attributes:• Advanced education in a related field from an accredited college or university.
We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.
EOE
Apply on Company Websitehttps://careers.portauthority.org/positiondetails?job=620
