As a Field Service Technician, you will assist with the installation and commissioning of liquid processing and food projects, providing on-site and remote troubleshooting. You will support Service Sales and Customer Service Representatives with service agreements, spare parts, upgrades, and process optimization. With expertise in industry-specific equipment, you’ll help design and estimate service projects, ensure accurate reporting, and maintain customer relationships. Travel up to 75% is required, along with a valid driver’s license.
Responsibilities / Tasks
- Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
- Support customers both remote and on site with troubleshooting mechanical and process issues.
- Support Service Sales, and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
- Specification of process equipment including size and materials of construction.
- Assist with designing, estimating, and executing service projects as necessary.
- Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
- Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
- Support customers in process optimization and product quality improvements.
- Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
- Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
- Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
- Meets with customer at site to go over the nature of the service visit prior to beginning work.
- Meets with customer at site to review work completed and discuss any next steps.
- Provide accurate estimates of labor times to complete service visits / rebuilds.
- Provide simple operator training to customers for proper operation, preventive maintenance.
- Assist with recommendations for improved tools, procedures, etc for the service operations.
- Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
- Must have a valid driver’s license.
- Ability to travel up to 75%.
- Performs other duties as assigned.
Your Profile / Qualifications
Education:
- Bachelor's degree in biotechnology, chemical, mechanical engineering, food science or any related field
- Technical degree in food processing, field service, or related.
Skills:
- Good English skills both written & verbal
- 5+ years’ experience in Field Service / troubleshooting of UHT and Liquid Processing Systems; installation, commissioning and decommissioning for UHT and/or Liquid Processing Systems.
- Understanding of international regulations, processes and issues in food production, including a sound understanding of cGMP, PMO, USDA, 3A and related systems
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) required.
- Outstanding attention to detail.
- Excellent time management & organizational skills.
- Good interpersonal, communication and influencing skills.
- Good judgment and decision-making skills.
- Ability to work in international and interdisciplinary teams
- Entrepreneurial spirit and work ethic
Preferred Skills
- Experience in aseptic processing
Working at GEA Group has significant benefits:
- 12 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
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GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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