BROAD FUNCTION

Responsible for the OVER-ALL leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.

KEY RESULT AREAS

Plans, organizes, directs and executes hotel operations based on guidelines:

Promotes and markets the business strategically
Prepares the budget/financial forecast of the operations
Sets and achieves sales and profit targets
Adheres to the cost-saving program of the company
Maintains the manpower according to the approved allocation
Plans the manpower and the schedule of the hotel personnel
Supervises all the departments in exercising their functions
Ensures implementation of tight security measures

Reports number of occupancies and sales for each shift to the top management

Audits the daily cash transactions and reports of the cashier
Reviews various reports for submission to top management
Ensures compliance with licensing laws, health and safety and other statutory regulations

Addresses problems and troubleshooting in the operation

Attends meetings with top management
Conducts weekly meetings of the key personnel for updating and improvement
Develops the people to improve their knowledge, skills and attitudes
Handles employee relations
Observes and evaluates the performance of the subordinates and recommends action plans
Conducts inventory audit of outright products of the hotel
Approves minor operational purchases
Acts as custodian of the cash sales for the day
Upholds the standard of quality, service, cleanliness and corporate values

Performs customer service:

Handles customer inquiries and resolves complaints
Establishes and maintains good relationships with the customer
Entertains the customer at the lobby (if applicable)
Handles telephone transactions
Observes telephone etiquettes
In some cases, handles customer greeting, especially in case of important figures

Handles housekeeping:

Conducts walk-thru and housekeeping inspection
Schedules the general cleaning
Designs housekeeping policies to ensure hygienic standards
Maintains inventory of cleaning supplies and equipment.

Handles maintenance concerns:

Deals with contractors and suppliers
Recommends improvement on the furniture/fixtures and building
Approves and manages maintenance and renovations to ensure that both services and property are not damaged in the process

Performs other tasks that may be assigned by top management from time to time #J-18808-Ljbffr

MARIPOSA BUDGET HOTEL jobs

Hotel Manager