Johna G.

Details

Skills

I am passionate about helping people and making a difference in people's lives. Skills include but are not limited to: Jaws; NVDA; Voiceover; Microsoft Office; Salesforce; 80WPM; attention to detail; organization; active listening; strong work ethic; Customer Service; People skills; Networking; communications; Phone edacate; Time management; Scheduling; Problem solving; works well independently and as part of a team

About

I am interested in customer service opportunities that allow me to use my strong communication and people skills in a remote/work-from-home environment. With more than 10 years of experience in recruitment, outreach, and client engagement, I have developed a reputation for professionalism, reliability, and delivering excellent service over the phone.
In my current role, I regularly make and receive calls, conduct interviews, and provide support to candidates and colleagues. I am highly skilled in active listening, note-taking, and ensuring that every interaction is handled with care and clarity. My background also includes mentoring, facilitating meetings, and building relationships with individuals from diverse backgrounds, which has strengthened my ability to connect with people and provide thoughtful assistance.
I am confident that my customer service expertise, strong organizational skills, and proficiency with tools such as Microsoft Office, Salesforce, and assistive technology (JAWS, NVDA, VoiceOver) will allow me to contribute effectively in a remote role.
I would welcome the opportunity to bring my dedication and communication skills to a customer service team where I can make a positive impact.