LaShawn J.

Details

Skills

Customer service, Client support, Remote customer service, Remote communication, Microsoft Word, Microsoft Excel, Google Docs, Google Workspace, Email management, Online scheduling, Conflict resolution, Active listening, Case note documentation, Call center support, Phone-based support, Live chat support, Data entry, Attention to detail, Time management, Self-directed, Team collaboration, Workflow prioritization, Calendar management, Crisis response, De-escalation, Community outreach, Service coordination, American Sign Language (ASL), ADHD coaching, Disability support, Inclusive communication, Empathy, Professional writing, Basic office operations, Online form processing, Document formatting, Training support, Basic CRM familiarity, HIPAA awareness, Diversity and inclusion

About

Experienced and compassionate customer service professional with over 20 years of expertise in client support, guest services, and community outreach. Proven ability to resolve conflicts, manage high-volume customer interactions, and provide inclusive support using American Sign Language (ASL). Certified ADHD Coach with hands-on experience supporting individuals with cognitive, emotional, and accessibility needs. Skilled in Microsoft Word, Excel, Google Docs, data entry, scheduling, and communication across phone, email, and live chat platforms. Strong background in working with diverse populations, including people of color and underserved communities, with a commitment to dignity, equity, and person-centered care. Dedicated to roles in remote customer service, support, administrative assistance, and human services.