We are opening our first Philippine property in Makati City and we are in need of passionate Filipino hoteliers who want to spread with us “Wow” and “Kaizen”. KGH (Koko Global Hospitality) is a Japanese start-up company based in Thailand and active in the Hospitality Industry as a Hotel Operator offering a full range of hotel management services for small and mid-size hotels.

JOB HIGHLIGHTS:

Leader at the property with 5 key roles:

Make the Guest Happy ("Wow" Producer)
Conduct "Perfect Operation" (Operator)
Train & Engage Staff (Mentor)
Conduct Initiatives (Kaizen Champion)
Resolve emergency issues (Problem solver)

The job scope is in all aspects of property operation:

Guest service
Food & Beverage
Housekeeping
Engineering
Accounting and admin

KGI: Guest Feedback Score (Avg Review Rating)

KPI:

Inspection score including Task Completion % (overall)
Cost Control KPI
F&B revenue for in-house guests

DUTIES & RESPONSIBILITIES:

Make the Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Conducting guest service operation properly based on SOP together with the team
Conduct a "Perfect Operation" (Operator)
- Conducting kitchen, housekeeping, engineering, accounting and admin operation
- Conducting kitchen operation properly based on SOP together with the team
- Conducting housekeeping and engineering operation properly based on SOP together with the team
- Conducting accounting and admin operation properly based on SOP together with the team
Train & Engage the Staff (Mentor)
- Conducting training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Properly training staff based on SOP
- Being a role model of property staff to realize company Values
Conduct Initiatives (Kaizen Champion)
- Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.)
- Coming up with Kaizen initiatives for guest satisfaction increase and implement them
- Coming up with Kaizen initiatives for cost saving and implement them
- Coming up with Kaizen initiatives for F&B revenue increase (of in-house guests) and implement them
Resolve emergency issues (Problem solver)
- Solving problems of emergency challenges and complaints
- Solving problems effectively in a timely manner
- Effectively seeking help from PRM on resolving a problem

Job Types: Full-time, Permanent

Pay: Php54,000.00 - Php60,000.00 per month

Benefits:

Flextime

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Koko Global Hospitality (Thailand) Co., Ltd.

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