Overview:
The Ride Operations and Guest Control Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of all rides and guest control areas. The Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the department aligns with park and corporate standard operating guidelines.
Salary Details: $78,000 - $104,000/yr. based on experience
Responsibilities:
- Safety oversight: Ensure all Rides operate in full compliance with safety standards, conduct regular safety inspections, and lead incident response procedures.
- Guest and Associate Experience: Oversee Guest and Associate interactions, ensuring positive experiences at all touchpoints to enhance satisfaction and engagement.
- Leadership and Development: Lead, mentor, and manage Area Managers, Supervisors, Team Leaders and Associates. Provide training and guidance to uphold high standards in safety, efficiency, and guest service. Conduct regular coaching to support performance and career development.
- Scheduling and Resource Management: Coordinate staff scheduling, deployment, and coverage across rides and guest control areas to maximize operational efficiency and ensure seamless service.
- Corporate Committee Involvement: Represent the department on corporate committees.
- Incident Management: Establish and lead emergency protocols, train Associates on emergency procedures, and coordinate response efforts to ensure Guest and Associate safety. Ensure all incidents are thoroughly documented, reported, and reviewed, collaborating with relevant personnel to assess risks implement preventative measures.
- Policy and Procedures Development: Contribute to the creation and refinement of policies and procedures, ensuring alignment with both Park and Corporate standards.
- Cross-Department Collaboration: Partner with departments such as Maintenance, Safety, Food and Beverage, and Marketing to coordinate initiatives, events, and projects, ensuring smooth integration and execution.
- Learn all aspects of the rides including opening/closing procedures, ride operator job duties, ride admission policy, and other applicable policies and procedures.
Qualifications:
- High School Diploma required.
- Bachelor's Degree, emphasis in business or hospitality management preferred.
- At least 6-8 years of prior, relevant work experience.
- AT least 5+ years of leadership/management experience.
- iROC and Trainer certification - will provide training.
- Ability to work days, nights, weekends, holiday periods and sometimes third shift to meet business needs.
- Knowledge of Microsoft and Adobe office programs.
- High level of initiative, sound judgement, and commitment to work with people from all backgrounds and cultures required.
