Help Desk Analyst

Michael Page • Full Time • New York, New York, United States • 3d ago

The Help Desk Analyst responsible for providing technical support to staff, resolving hardware and software issues, and ensuring smooth IT operations across the organization. This role requires excellent problem-solving skills, strong communication abilities, and experience with legal software and systems to efficiently address user needs and maintain system functionality.

Client Details

This company is a prominent global law firm known for its expertise in high-stakes litigation, complex regulatory matters, and corporate transactions. With a strong focus on delivering tailored legal solutions, it serves clients across various industries, including finance, technology, and healthcare, and has a reputation for its collaborative approach and deep commitment to client success.

Description

Key responsibilities include providing first-line support for hardware, software, and application issues, managing and maintaining shared print servers, and handling facilities requests like meeting room setups. The role also involves administering mobile device management, preparing and managing laptop/MIFI loans, overseeing hardware research and purchases, deploying new user office setups, and ordering technical supplies. Additional duties include assisting with special technical projects, occasional home visits for critical support, and serving as backup for team members when needed.

Profile

A successful candidate will have at least 2 years of help desk support experience, with strong knowledge of computer hardware, software, and Microsoft Windows systems. They should be tech-savvy, proactive, and resourceful, with the ability to troubleshoot a variety of technical issues, manage hardware and software inventory, and assist with special projects. Excellent interpersonal skills, attention to detail, and a friendly, can-do attitude are essential, along with the ability to work both independently and as part of a team.

Job Offer

Long term contract opportunity to work for an excellent Law Firm in Midtown, Manhattan. Two round interview process, and a late January start date.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.