Position : Desktop Support Analyst Location : Candidate will be expected to spend time at both the Plant and Warehouse in Rifle, CO Duration : 6-month contract to hire Day-to-Day: The warehouse is a small business office with an attached warehouse. The plant is a manufacturing site and will require someone comfortable wearing PPE at times and going from building to building through outdoors. There is no other onsite IT Roles – as such, we need someone self-motivated who is comfortable with their peers and managers working from other locations/time zones. Must-Haves: Driver's license reliable form of their own transportation (a vehicle that can travel on rural paths/cold climates) Minimum 3-6 years of IT experience 3 years of End-User Experience (EUX) focus area expertise with a comparably sized or larger company. Extensive experience with desktop hardware, software applications, operating systems and network connectivity Advanced Windows Desktop OS knowledge Knowledge of and experience with Active Directory, Network Essentials, Microsoft Office Productivity Applications, PC Setup/Imaging and VoIP/Telephony systems Experience with mobile device management (MDM) setup, troubleshooting, and configuration skills (iOS and Android) Experience supporting Audio and Video conferencing technologies (Zoom, Teams, or similar.) Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills Strong knowledge of service desk applications and associated operations (ServiceNow or similar preferred) Working knowledge of ITIL Service Management Ability to lift and transport equipment weighing up to 50lbs/23kg, as well as the ability to crawl under desks or climb ladders as needed for IT tasks (installation, maintenance, etc.).
