We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500, and has 58 offices in 21 countries within key global markets. Our Challenge: We are seeking a skilled Business Systems Analyst (BSA) with expertise in terminal management within the banking industry. The successful candidate will play a critical role in managing and optimizing terminal operations, ensuring seamless integration of systems that support our banking services. This position requires a blend of analytical capabilities, technical knowledge, and excellent communication skills to enhance our terminal management processes. Additional Information The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA/ Dallas, TX is $110k-$120k/year & benefits (see below). The Role Responsibilities: Collaborate with stakeholders, including operations, IT, and vendor management teams, to gather and document business requirements related to terminal management. Analyze current terminal management systems and processes to identify areas for improvement and efficiency. Work with IT and vendors to design, implement, and maintain terminal management systems that meet business needs. Ensure that terminal systems integrate smoothly with other banking applications and support overall operational efficiency. Monitor terminal operations, troubleshoot issues, and provide support to end-users to ensure optimal performance and customer satisfaction. Coordinate with internal teams and external vendors to resolve terminal-related issues promptly. Analyze terminal performance metrics and produce reports that provide insights into usage, efficiency, and operational issues. Utilize data analytics to identify trends and recommend strategies for improving terminal operations. Maintain comprehensive documentation of terminal management processes, system configurations, and user guides. Conduct training sessions for staff on terminal operations, system usage, and best practices. Ensure that terminal management processes comply with relevant banking regulations and industry standards. Identify potential risks associated with terminal operations and develop mitigation strategies. Stay updated on industry trends, technologies, and best practices related to terminal management. Proactively recommend and implement improvements to enhance terminal management efficiency and service delivery. Requirements: You are: Bachelor s degree in Business Administration, Information Technology, Finance, or a related field. 9 years of experience as a Business Systems Analyst in the banking or financial services industry, with specific experience in terminal management or payment processing systems. Strong understanding of terminal management processes, banking operations, and related technologies. Proficiency in business analysis tools and methodologies, including requirements gathering and system documentation. Excellent analytical, problem-solving, and communication skills. We can offer you: A highly competitive compensation and benefits package A multinational organization with 58 offices in 21 countries and the possibility to work abroad Laptop and a mobile phone 10 days of paid annual leave (plus sick leave and national holidays) Maternity & Paternity leave plans A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region) Retirement savings plans A higher education certification policy Commuter benefits (varies by region) Extensive training opportunities, focused on skills, substantive knowledge, and personal development On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms A flat and approachable organization A truly diverse, fun-loving and global work culture. SYNECHRON S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Synclusive is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
