Who You Are You are committed to providing high-quality, customer-focused housing management services and possess a deep understanding of equality and diversity in a community setting. You have experience working in challenging environments, particularly within social housing, and thrive in collaborative, multi-agency projects. Your strong interpersonal skills allow you to build effective relationships with tenants, residents, and various stakeholders. You are organized, capable of managing a high-pressured workload, and willing to attend meetings outside standard working hours. What the Job Involves This role involves proactive management of housing functions, including viewings, sign-ups, and estate inspections, often working independently. You'll work closely with local Tenant and Residents’ Associations, manage nuisance cases, handle anti-social behavior incidents, and facilitate mediation. Responsiveness to resident complaints and safeguarding issues is essential. The position demands collaboration with internal departments and external partners, taking legal actions when necessary, attending court hearings, and keeping updated with relevant legislation. The office is based in Laurence House, Catford, with flexibility for occasional remote work. Skills Commitment to equality and diversity Knowledge of social housing challenges Excellent customer service delivery Experience with managing challenging interactions Ability to prioritize in a high-pressured environment Collaboration with departments and partners Housing sector experience preferred Desirable: Access to a car for work purposes
