Behavioral Health Referral Specialist Location: Candidates must reside in one of the following states to be considered: MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK. Enjoy the benefits of a virtual work environment while attending in-person training sessions. This role fosters flexibility and autonomy, promoting overall productivity and work-life balance. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law. Join Us in Making a Difference! As a part of the Elevance Health family, Carelon Behavioral Health (formerly Beacon Health Options) is dedicated to offering exceptional mental health and substance use disorder management along with comprehensive support programs for employees and their families. We are seeking passionate individuals to be a part of the new Massachusetts Behavioral Health Help Line. As the Behavioral Health Referral Specialist , you will play a crucial role in assisting individuals in navigating the behavioral health system, using your knowledge of social services and insurance systems, and understanding the multitude of factors affecting a person's mental health journey. Key Responsibilities: Handle inbound calls, texts, and chats for individuals who may be in crisis on the MA Behavioral Health Helpline. Conduct safety screenings and assessments to evaluate risk for the caller. Collaboratively develop action plans based on individual needs determined during assessments. Document interactions accurately and within set timeframes. Provide follow-up linkages to ensure individuals receive the necessary services. Work in collaboration with other agencies and organizations to leverage resources effectively. Adhere to all HIPAA, OSHA, and applicable regulations. Minimum Requirements: A high school diploma or equivalent with at least one year of behavioral health experience or six months of direct crisis experience with screenings and assessments; or an equivalent combination of education and experience. Preferred Qualifications: A BS/BA degree in a mental health or human services field with two years of direct experience in behavioral health services. Previous call center experience. Experience in suicide and crisis line support. Salary and Benefits: The salary range for this position is $24.27/hr to $41.60/hr, depending on experience and qualifications, as well as location within New York and Massachusetts. Our comprehensive benefits package includes medical, dental, vision, 401(k), equity stock purchase options, and generous time off policies. At Elevance Health, we strive to create an inclusive and diverse workplace. We are committed to equality and provide accommodations as required by law. Join us in our mission to make healthcare simpler and improve lives within our communities.
