Behavioral Health Outreach Specialist This position allows for virtual work full-time, with the exception of required in-person training sessions, enabling flexibility and autonomy. Our approach promotes productivity and work-life integration while ensuring essential face-to-face onboarding and skill development. Please note that candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule: Monday - Friday 7:30am - 4pm PST (8:30am - 5pm MST / 9:30am - 6pm CST / 10:30am - 7pm EST) As a proud member of the Elevance Health family, Carelon Behavioral Health (formerly Beacon Health Options) is dedicated to superior clinical mental health and substance use disorder management. We also offer a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, alongside insightful analytics to enhance care delivery. The Behavioral Health Outreach Specialist plays a crucial role in ensuring that member treatment plans are accurately followed for less complex cases and actively seeks ways to enhance member health while meeting quality goals. Key Responsibilities: Coordinate follow-up care plan needs for members by scheduling appointments or enrolling them in behavioral health case management programs. Assess member compliance with medical treatment plans via telephone or on-site visits. Identify barriers to plan compliance and facilitate resolutions. Recommend treatment plan modifications and coordinate additional services with case management and providers. Identify opportunities that impact quality goals and suggest process improvements. Establish relationships with local, state, or federally funded programs for member referrals. Coach members on techniques to reduce health risks. Prepare documentation and reports on case and compliance updates. Maintain relationships with designated agencies according to appropriate contracts. Minimum Requirements: A high school diploma and a minimum of 1 year of related experience; or a combination of education and experience providing an equivalent background. Preferred Skills and Experience: Experience working with behavioral health and/or substance use disorder populations. Community Health Worker or Case Management experience is preferred. Call center (outbound/inbound) experience is preferred. A BS/BA degree in a related field is advantageous. Bilingual candidates are encouraged to apply. Strong oral, written, and interpersonal communication skills, along with problem-solving and analytical abilities, are essential for success in this role. The salary range for this position is $20.23/hr to $34.69/hr based on location. This is available to candidates in California, Colorado, Illinois, Maryland, Minnesota, Nevada, Columbus, OH, and Washington State. In addition to salary, Elevance Health offers a competitive benefits package, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs among other benefits subject to eligibility requirements. Elevance Health operates with a Hybrid Workforce Strategy, and unless specified, associates are expected to work at an Elevance Health location at least once per week. Specific onsite requirements will be discussed during the hiring process. All new candidates in patient/member-facing roles will need to be vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided. Elevance Health is an Equal Employment Opportunity employer where all qualified applicants are considered for employment without discrimination based on any protected category. Applicants needing accommodation during the application process may reach out for assistance.
