Salary: $70,921.50 - $125,014.50 Annually Location : Woodbridge, VA Job Type: Full-Time (FT) Job Number: 202510331 Department: SOCIAL SERVICES Division: ADVOCACY, PREVENTION AND PROTECTION Opening Date: 01/21/2026 Closing Date: 2/4/2026 11:59 PM Eastern GRADE: C42 Hiring Salary: $70,921.50 to $97,968.00 Introduction Are you seeking a challenging yet rewarding position? Prince William County Department of Social Services, Advocacy, Prevention and Protection Division, is seeking a compassionate, detail-oriented Human Services Caseworker to join our Child Protective Services (CPS) and Adult Protective Services (APS) Hotline Call Center team. In this vital role, you will be the first point of contact for individuals reporting concerns about child and adult abuse and neglect. Your work directly supports the safety and well-being of vulnerable children, adults, and seniors in our community. If you're ready to use your skills to create positive change and stand up for those who need it most, we invite you to apply and become part of our mission. About This Role: This role will require the following: Receiving and screening reports of abuse, neglect, or exploitation to determine the validity of the report. Integrating information from multiple sources and preparing reports that are accurate, concise, and professional. Communicating clearly with callers, including listening carefully, asking appropriate questions, providing education, and documenting information Entering data into several online reporting systems, including OASIS and Peer Place, within required response guidelines. Participating in educating the community mandated reporters regarding their responsibilities to report abuse or neglect The ideal candidate will have experience in the following areas: Knowledge of local, state, and federal child and adult welfare policies and practices, and the ability to correctly interpret policy Excellent skills in researching, following up on unanswered questions, and making sure to have the "whole picture" before forming conclusions Strong knowledge of both CPS and APS policies, as well as familiarity with resources and services available Emotional resilience and the ability to make sound decisions under pressure Minimum Requirements: Bachelor's degree in a human services field; OR a minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a human services area. Preferences: Three or more years of experience exercising independent judgement while working within established policies and procedures Two or more years of experience in the following: Educating mandated reporters on their legal responsibilities to report abuse or neglect Providing crisis intervention to clients, preferably in child and/or adult welfare settings Managing CPS and/or APS allegations, including intake, assessment, and documentation Entering data into online reporting systems, including OASIS and Peer Place Assessing risk and ensuring the safety of children and families Knowledge of local, state, and federal adult and child welfare policies and practices. Ability to remain calm and effective in high-stress or crisis situations. Strong verbal and written communication skills, including the ability to document information clearly and accurately. Bilingual proficiency in English and Spanish Special Requirements: All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. Candidates must pass criminal history, child protective services and DMV background checks. Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply. Staff in this position must possess a valid driver's license and be eligible to drive for work. Work Schedule: 37.5 hours per week M-F. May be required to work outside of standard business hours. This position is not eligible for telework. Hiring Salary Range : $70,921.50 to $97,968.00 We also offer great benefits including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information. NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety , Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan. Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01 By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer. Yes, I acknowledge and understand the above statement and wish to continue in this process. No, I do not wish to proceed any further in this process. 02 Are you currently a resource/foster parent for a child in PWC DSS foster care program? Yes No 03 Please select the option that reflects your highest completed level of education. Please be sure to include details of this education in your application. Bachelor's degree or higher in a human services field Bachelor's degree or higher in a non-human services field Associates Degree High School diploma or G.E.D. None of the above 04 Please quantify your experience in human services. Please be sure to include details of this experience in your application. 2 or more years of experience 1 year of experience Less than 1 year of experience No experience 05 Do you have a valid driver's license and a safe driving record? Yes No 06 Please quantify your experience assessing risk and ensuring the safety of children and families. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 07 Please rate your knowledge of local, state, and federal adult and child welfare laws, policies, and practices. Expert - Extensive knowledge; recognized as a resource for interpreting and applying policies across local, state, and federal levels. Proficient - Strong understanding and able to accurately interpret and apply policies independently. Working Knowledge - Familiar with policies and able to apply them with some guidance. Limited Knowledge - Basic awareness but little direct application experience. No experience 08 Please quantify your experience working effectively in high-stress or crisis situations. Please be sure to include details of this experience in your application. Highly effective: I remain calm and focused, quickly assess risk, use de-escalation or problem-solving strategies, and take appropriate action while maintaining professionalism and safety. Effective: I am able to stay composed, gather key information, and respond appropriately, even when others are upset or the situation is urgent. Developing: I can manage high-stress situations but may need guidance, support, or additional time to determine the best response. No experience: I find high-stress or crisis situations difficult to manage and have limited experience responding effectively under pressure. 09 Select the option that best represents your ability to produce professional verbal and written communication, including formal case documentation. Please be sure to include details of this experience in your application. Produced formal case documentation or reports used to support investigations, legal actions, or regulatory decisions Produced professional documentation and communications used for supervisory or operational review. Produced routine workplace communications such as emails, notes, or summaries No professional written or verbal communication responsibilities 10 Please indicate your level of bilingual proficiency in English and Spanish. Fluent in both spoken and written English and Spanish Conversational in Spanish and fluent in English Basic Spanish proficiency No Spanish proficiency 11 Please quantify your experience exercising independent judgment while working within established policies and procedures. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 12 Please quantify your experience educating mandated reporters on their legal responsibilities to report abuse or neglect. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year of experience Less than 1 year of experience None of the above 13 Please quantify your experience providing crisis intervention to clients, preferably in child and/or adult welfare settings. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 14 Please quantify your experience managing Child Protective Services (CPS) and/or Adult Protective Services (APS) allegations, including intake, assessment, and documentation. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 15 Please quantify your experience entering and managing data into OASIS. Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 16 Please quantify your experience entering and managing data into PeerPlace. *Please be sure to include details of this experience in your application. 3 or more years of experience 2 years of experience 1 year or less of experience No experience 17 Do you acknowledge that the starting salary is $70,921.50 to $97,968.00? Yes No Required Question
